Then try reconnecting your headphones.
Close the Bose Music app on your device and swipe it away to fully close it. Then reopen the app and try to connect again. If your headphones are charging, remove the charging cable. The headphones will not connect to the app while charging. Make sure your Bose Music app and your headphones are up to date.
Check your app store for any app updates. Go to btu. Reset your headphones. For more info, see Resetting your headphones. Bose Music app will not connect to headphones. Applies to: Bose Noise Cancelling Headphones Turn the headphones off then back on again. On iOS, double tap the Home button and swipe away the Music app.
On an Android device, press the Recents button and swipe away the Music app. Remove your headphones from your mobile device's memory:. The headphones might appear in the list more than once. Remove all instances of them. Clear the Bluetooth device memory in your headphones:.
For more info, see Setting up your headphones. Reboot your mobile device by powering it off completely, then powering it on again. Uninstall the Bose Music app, then reinstall it from your mobile device app store. Did this information help? Great, thanks for the feedback. Please feel free to share additional comments below.
Yes No. Comments optional.I have just bought a Soundbar and I am having lots of trouble setting it up. I already have 4 SoundTouch devices and have been using the App for 2 years. This connected wi-fi and it shows as connected on my router - All good so far. I have tried to add the speaker in the App using the already connected to the network feature, no joy. Message says no speaker found. Also tried it on an Ethernet connection, no luck.
Unfortunately I suffered the same scenario. I previously owned the Soundtouch I spent quite a bit of time being frustrated trying to get my SoundTouch app to see my Soundbar I found out the next day that it actually was because I was using the wrong app. So, here's the solution that I found out.
You must download the, "Bose Music" app for the new Soundbar It actually says it in the manual. Like you, I assumed the new soundbar would work with the SoundTouch app.
Start there and you will find glory. View solution in original post. You need to return the Soundbar and get a Soundbar The Bose Soundbar is not compatible with any of your Soundtouch devices and it uses a totally different application. You should have researched before buying. I am convinced I read that it would work with my existing SoundTouch speakers Anyway, nice looking piece of kit with an amazing sound, just launched a little bit too early without adequate testing.
They use two different apps for control. App is frequently not shown as available in my device list. Have to troubleshoot this by force closing the app, reopening, waiting, etc.
System is direct connected to my router and I'm on the proper WiFi. It doesn't register the presses it seems like as no song starts.Today, July, we are releasing an update to the Bose Music app that improves the setup experiences.
Bose Music app will not connect to headphones
Additional information on this update can be found HERE. As we acknowledged recently, we became aware of an issue that, in some instances, could cause setup through the Bose Music app to fail on iOS.
In certain other cases, we also had seen setup succeed, but a reconnection to the app fail later. With this update, if you have had issues connecting to the Bose Music app directly, we recommend connecting to your mobile device first via the Bluetooth settings menu, and then proceeding with app setup. We are targeting an August release for this next update. As always, if you continue to have issues or if we do not meet your expectations for the product, please contact Bose Service within your region HERE to discuss further.
We expect to release an update to the Bose Music app near the end of July. In the meantime, we have identified a number of troubleshooting steps please see below that have improved the issue for many people. We encourage you to try them. We would like to thank you for your patience, as we work as quickly as possible to resolve the issue. All forum topics Previous Topic Next Topic. Community Manager.
Message 1 of 1. We will, of course, provide an update to you as soon as the Bose Music app is updated. Your Community team. My headphones will not pair with my Bluetooth device: First, on your Mobile Device: Remove your headphones from mobile phone or tablet's General Bluetooth settings. Force close the Bose Music app.
The method of closing an app varies by device and operating system. Second, on your headphones: Clear the headphones' pairing list. Follow the onscreen prompts. Please note, it could take a few seconds or up to a couple of minutes for the headset to show up in this list.
Once the headset is displayed tap the headset name in this window. Follow the rest of the on-screen prompts in the app. Feel more. Do more. Be more. New to the community? Check out the Getting Started board. Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply. If you see a post you like, make sure to give it a thumbs up!
New Topic.Thanks for posting and welcome to the Bose Community. I am deeply sorry to hear that you are having issues with setting up your Soundbar inside the app and would love to assist you further with this. Firstly, I would recommend that we ensure that the Soundbar is connected to the Wi-Fi network by following the steps for an Alternate Setup that are listed here. Please also ensure that the Soundbar is running the latest software by performing a manual update with the steps that are listed here.
I would also recommend that you attempt to perform a reset on your Soundbar by:. I look forward to hearing back from you with the results of these steps and can only apologize for the experience that you have had with our customer support team over the phone.
I think Im having a similar issue. I can get into the bose music app but adaptiq is not showing under settings, and, there is nothing showing under audio so I am not able to adjust bass or treble. If the image is a different product, tap the My Bose icon in the upper-left corner, select the soundbar, then tap the image of the soundbar in the lower-right corner.
I hope this helps. Let me know how you get on! Help please! Thank you for posting and welcome to the community. I'm sorry to hear you are having trouble with the Wi-Fi connection to your soundbar and I would be happy to help with this. As you mention this issue has only started recently, has anything changed in your setup at all? Do we have a new router or phone in use? Or is everything still the same? Once you connect to the Wi-Fi and get the "oops something went wrong" message, what does the light bar on the front of the soundbar do?
We do also have an alternate method for connecting to your Wi-Fi network that we can try. So if we can give that a go, we can see if it gets us further through the setup process. I am having the same problem too. I cant communicate with my bose at all!
I need a fix NOW!
What made my soundbar stop connecting was the router settings, after going thru the strings I noticed that the IP address was being blocked in the router.
Absolutely beyond frustrated Soundbar no longer available in App. Connect Product does not detect sound bar. Followed numerous BOSE troubleshooting guides with no change. Have conducted full reset of soundbar and remote. Have conducted relevant router suggestions. Only appears to work with Ethernet connection. No Wifi functionality whatsoever.
Unit connected when purchased and initially set up and then stopped. Unit is 6 months old and has been problematic for the last 4 months. This product is basically new with minimal use.Its able to find the product; asks for Accessory then spins and says Connection failed. Thank you for all your posts and raising awareness of the issue.
All of your feedback has been most helpful. Following the feedback from the Community, we have found that some users have experienced set up issues within the Bose Music application for iOS devices. These sometimes present as issues with initial setup or issues once they have been set up.
How to Connect Bose Headphones to Your iPhone
We would like to take the opportunity to thank you all for your continued patience and to inform you that this has been passed onto our Engineering team. For more details and troubleshooting steps regarding this issue, please go to the Community thread HERE.
View solution in original post. Me too. I've even tried uninstalling and reinstalling the app, removing the 's from my product list, forgetting Bluetooth, then reinstalling everything. It appears to add my 's back just fine, I was able install firmware update, but when that finished it "loses connection" and then I'm not able to connect to the app again.
Just says "failed- try again'. Thanks for posting and welcome to the community! Sorry to hear that you are having issues connecting to the Bose Music app, this must be very frustrating. However, Yashwant has found a potential solution to the issue!
I would urge everyone to check out the post and follow the steps, should you still be experiencing issues after then please get in touch so we can assist you further. This only fixed it temporarily for me. Once I tried to reconnect a second time it fails. The app is recognizing that the headphone is there, but it won't let me get it connected to it so that I can manage within the app.
If I turn off the headset, the app says the headphones are "not available"; then when the headphones are powered on again, the "not available" text disappears than then it offers the option to "connect"- which fails.
Thanks for getting back in touch to let us know. Can I just confirm that you have tried the troubleshooting other users have suggested earlier in the thread? I would also recommend that you try a product reset, please follow the steps below:.
Are you an Android user? If so you need to make sure you have location services enabled. I'm having this exact same issue. I did what Yashwant suggested as well mutliple times.
After disconnecting in bluetooth and reconnecting, mutliples times, deleting the product from the Bose Music app and reconnecting it, I finally got it to connect. I then finally got through setup and it automatically started an update. Got all the way through the update and the headphones disconnected from the Bose Music app and sent me to the My Bose screen where it continues to tell me "Connection Failed. Please try again.
So I attempted the reboot- which is tricky- if I even got it to work. I'm wondering if it's an ios issue- my ipad mini4 seems to work better with connection.
My iphone XSMax running Btw, pausing one device and beginning playing on a second device is not functining without reactivating bluetooth button All forum topics Previous Topic Next Topic. Registered since Jul 2, Message 1 of Bose is an American privately held corporation, based in Framingham, Massachusetts, that specializes in audio equipment.
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No asking for personal information or serial numbers. Please flair your submissions. About Bose Bose is an American privately held corporation, based in Framingham, Massachusetts, that specializes in audio equipment. Useful ressources: Bose Wikipedia Bose. Welcome to Reddit, the front page of the internet. Become a Redditor and join one of thousands of communities. Want to add to the discussion?
Post a comment! Create an account. Have been at it for days, damn it. Also no highs no lows must be Bose.I just got the Bose Soundbar yesterday, and it has been a real pain to get it up and running.
Manuals and Downloads
I have been very disappointed so far and not sure what the issue is. Once connected to the power and everything, the Bose Music App, is not able to find the Soundbar at all. And if it does, then it tries to connect it to it and then it displays a message saying "Something went wrong.
Please try again". Therefore I did it the old fashion way, through connecting it to an Ethernet cable and then it worked more than fine, however when connected to the TV, it disconnects every now and then, due to the Soundbar searching for WIFI. This seems to be an uncommon problem and therefore I would really appreciate someone's assistance, otherwise I will return the Soundbar as this getting really frustrating.
I have to admit, this is the first time I get disappointed by Bose. If you haven't tried a full reset already, then this maybe the next step to try. Here are the reset instructions from the PDF manual, page Tried calling Bose but was on hold for more than 50min. So I really do not know where to go from here. Tried to add the soundbar to a new Wifi spot I have at home and my phone is on and does not find it. How far is your Soundbar from your router?
There could be a chance that interference is coming in to play since when you connect it by Ethernet, there is no issue. I apologize about the issue you're running into with your hotspot. We usually don't recommend using Wi-Fi hots pots with our Smart Home Speakers or SoundTouch products due to the less than desirable results even if you were to get it working.Specs Aren't Everything - BOSE NC 700 Review \u0026 FIVE Things I Wish I Knew - Chris Huerta Reviews
This is usually due to limited throughput and network congestion that can occur. In the Bose Music app open the technical information page Select the soundbar, then soundbar circle in the bottom right, select Settings, then 'Technical Info' at the bottom. Not that this information will mean too much to us, but we can compare values.
My system has the WiFi access point in the same room and is very close to the soundbar 1 meter. The values on my system are Looking up this frequency we can see that this frequency is using the 5 GHz band using channel Although I had problems when I was connected via ethernet, the soundbar has been extremely stable for me on WiFi this past week.
Also try a speed test app such as "Speedtest by Ookla" also free. Then you can confirm that you are getting the throughput you expect via WiFi. When the soundbar has been reset, it will no longer attempt to connect to your WiFi router.
It starts to broadcast its own WiFi access point so the device can be setup. So after resetting, you will first want to remove the previous device from your app. Do this using Account Settings top right - Manage Products - Edit top right - select the soundbar - the Delete top left.
The app should identify any devices which are in setup mode, and from there you can hopefully complete the setup process. During which time you will enter your WiFi credentials and these will be handed over to the soundbar so it can join your network. Some routers might need you to press a button to allow new devices to connect to your network, although I don't think this is very common, but is something to check. All forum topics Previous Topic Next Topic. Registered since May 15, Message 1 of Kind regards, Hassan.
Registered since Oct 14,